G9King Privacy Policy – Malaysia Member Personal Data Protection

This Privacy Policy applies to all individuals who use the g9king platform, including website visitors, prospective members in the process of registering, and fully registered members. It covers all channels of interaction with g9king, including the g9king.ws website, any related mobile applications, email communications, and customer support interactions.

G9king operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection principles. As a responsible data controller, we ensure that all personal data processing we carry out is lawful, fair, transparent, and limited to the purposes stated in this Policy.

G9king collects personal data in two main categories — information you provide directly, and data collected automatically as you use our platform:

G9king collects member personal data through the following channels:

• Registration Form: When you fill in the g9king account registration form, you provide basic information such as your name, email address, and phone number directly.
• KYC Verification: When you submit identity verification documents such as your MyKad or Malaysian bank statement, the relevant data is collected to meet anti-money laundering legal requirements.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the required transaction details are automatically recorded.
• Platform Usage: Technical and usage data are collected automatically as you browse, play, or interact with any part of the g9king platform.
• Cookies & Tracking Technologies: As described in Section 9 of this Policy, g9king uses cookies and similar technologies to enhance the user experience.
• Support Communications: When you contact g9king's support team via live chat, email, or other channels, the information you provide during those interactions is recorded.
• Authorised Third Parties: In certain cases, g9king may receive data from trusted third-party identity verification service providers for the purpose of verifying member identity.

G9king processes members' personal data solely for the following legitimate and stated purposes:

1. Account Management: Creating, verifying, and maintaining your g9king member account, including secure login and monitoring for suspicious account activity.
2. Transaction Processing: Processes all deposits and withdrawals in MYR through your chosen payment method, including transaction verification, reporting, and record-keeping.
3. Service Provision: Providing access to all g9king products and services, including football Sports Betting, Live Casino, slots, jackpots, lottery, and Virtual Sports.
4. Legal Compliance: Complying with the Personal Data Protection Act 2010 (PDPA), Anti-Money Laundering (AML) requirements, fraud prevention regulations, and all other applicable legal obligations.
5. Platform Security: Detecting and preventing fraud, abuse, unauthorised access, and any security threats to the g9king platform and its members.
6. Service Communications: Sending members important notifications relating to their account, transactions, changes to terms, and relevant security information.
7. Product Improvement: Analysing aggregated platform usage patterns to improve the user experience, develop new features, and optimise platform performance.
8. Marketing Communications: With your consent, sending you information about g9king's latest promotions, bonuses, and offers that may be of interest to you. You may opt out of marketing communications at any time.

G9king does not sell, rent, or commercialise members' personal data to third parties for marketing purposes. However, we may share personal data with the following parties under limited circumstances and for legitimate purposes:

• Payment Providers: Payment gateways and e-wallet providers (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) used to process your MYR transactions — only the data necessary to process the transaction is shared.
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Microgaming, which provide slots and Live Casino games on the g9king platform, may receive the game session data necessary to operate those games.
• Technical Service Providers: Server hosting companies, CDN services, technical support providers, and analytics tools that assist g9king in operating the platform — all bound by strict data protection agreements.
• Authorities: Malaysian law enforcement agencies, regulatory bodies, or courts where g9king is legally required to disclose information pursuant to applicable law, a court order, or for the prevention of crime.
• Prospective Business Buyers: In the context of a potential sale, merger, or acquisition of g9king's business, data may be disclosed to prospective buyers under strict confidentiality undertakings.

G9king continually invests in security infrastructure to ensure members' personal data is always protected. Key security measures we have implemented include:

• Data Encryption in Transit: All communications between your device and g9king's servers are protected with 256-bit TLS/SSL encryption, ensuring your data cannot be intercepted in transit.
• Encryption of Stored Data: Sensitive data such as bank account information and identity card details are stored in encrypted format on g9king's servers using industry-standard encryption.
• Strict Access Controls: Only authorised g9king personnel who require access to specific data in order to perform their designated duties are permitted to access our systems. All access is logged and subject to regular audits.
• Two-Factor Authentication (2FA): G9king encourages members to enable 2FA on their accounts for an added layer of security.
• Regular Security Testing: The g9king platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Incident Response Plan: G9king has a documented incident response procedure to address any data breaches promptly and effectively.

G9king retains member personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law. G9king's data retention principles are as follows:

• Active Account Data: Retained for the duration of account activity and for a minimum of 7 years after account closure to comply with Malaysian financial legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian tax law and AML regulations.
• Support Communication Logs: Retained for 3 years after the last interaction for dispute resolution and service quality improvement purposes.
• Marketing Data (if consented): Retained until you withdraw your consent or request deletion of your marketing data.
• Security Logs: Retained for 12 months for fraud detection and platform security purposes.

Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked to you.

As a g9king member, you have the following rights regarding your personal data, as guaranteed under the Malaysia PDPA:

To exercise any of the above rights, please contact g9king's privacy team by email at support@g9king.ws, stating the type of request and your account details. We will process your request within 14 business days.

G9king uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the g9king platform.

G9king is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

G9king encourages parents and guardians to use appropriate parental control software to prevent children from accessing online gambling content. We are committed to ensuring our platform remains inaccessible to those who are not eligible.

G9king reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to how we protect your data.

When we make material changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying clear notices on the g9king platform to inform members of significant changes.
• Sending notification emails to registered members for significant amendments.

Your continued use of the g9king platform after any changes to the Privacy Policy take effect will be considered your acceptance of the latest version of the Policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or complaints regarding how g9king handles your personal data, or if you wish to exercise your rights as a data subject, please contact our privacy team:

We are committed to responding to all privacy-related enquiries with full attention and within the stipulated timeframe. Your personal data is a responsibility we take very seriously.